News and events
Outsourcing expert Ilan Oshri on the G4S Olympics fiasco
20 July 2012
Dr Ilan Ohsri, Professor of Technology and Globalisation at the School of Business and Economics, had this to say on the current stories in the press about G4S’s problems with securing the Olympics:
“The fiasco we have seen with G4S is a result of bad management on both sides, the UK Government as the client and G4S as the vendor.
“The Government should have set clear milestones and a monitoring system to help it detect challenges over time. Instead, the Government has treated executing this contract as ‘one fewer matter to worry about’ by outsourcing security to G4S.
“This is not how outsourcing should be carried out on the client side. G4S did not practice outsourcing as they should have.
“Holding up information about challenges they faced to recruit security personnel from their client raises questions about the integrity of this vendor. Clients should be wary of such vendors before trusting public safety or their business line in their hands.”
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